Frequently Asked Questions
Can XEMI be used collaboratively with other stakeholders in the supply chain?
XEMI is designed to foster seamless collaboration between importers, exporters, and their agents, such as customs brokers, freight forwarders, and transporters. The platform enables real-time data sharing, allowing key shipment and document information to be instantly exchanged, which reduces errors caused by manual handoffs. By automating workflows, XEMI eliminates redundant tasks and streamlines communication between all parties, improving overall efficiency. Enhanced accountability is ensured as every action is tracked, creating a transparent process that keeps all stakeholders aligned. Additionally, shared access to centralized data minimizes discrepancies, saving time and avoiding costly delays. With XEMI, everyone in the supply chain collaborates on a single platform, improving coordination and delivering better results.
What is XEMI, and how does it work?
XEMI is an AI-native SaaS platform designed for EXIM (Export-Import) and customs clearance. It automates workflows, reduces manual data entry, and improves operational efficiency.
What industries does XEMI serve?
XEMI caters to any industry involved in cross-border trade, including manufacturing, retail, logistics, and supply chain companies.
How does XEMI benefit my business?
XEMI offers significant benefits to businesses by streamlining operations, increasing efficiency, and minimizing errors. By automating key processes, the platform saves up to 70% of operational time, enabling businesses to reallocate resources to more strategic tasks. Automation also boosts overall efficiency by over 50%, reducing manual intervention and speeding up workflows. Moreover, XEMI substantially decreases errors in data entry and customs clearance processes, which are common pain points in supply chain management. Industry reports reveal that manual data entry errors account for nearly 30% of supply chain inefficiencies, causing delays and financial losses. Additionally, studies show that companies using automation in logistics and customs clearance see a 35% reduction in compliance-related penalties.
How does XEMI automate shipment tracking?
XEMI uses AI-powered smart systems to track shipments via information from your documents MBL, HBL, or container numbers and provides real-time updates using multi-modal methods providing visibility from origin port to warehouse or vice versa.
What types of documents can I upload to XEMI?
XEMI supports a wide range of formats, including PDFs, JPEGs, Excel spreadsheets, Word documents, and more.
Can XEMI handle complex customs clearance workflows?
Yes, XEMI simplifies even the most intricate EXIM and customs clearance processes, ensuring seamless operations.
How does XEMI ensure data accuracy during auto data capture?
XEMI has processed over 10 lakh EXIM-related documents and recognizes more than 25 types of customs-related document types to ensure high accuracy.
Onboarding and Support
What is the onboarding process for XEMI?
The onboarding process for XEMI is seamless and efficient, allowing users to quickly integrate the platform into their operations. For importers and exporters, XEMI offers a plug-and-play approach, providing full end-to-end visibility, real-time tracking, automation, and data insights from day one without any complex setup. For customs brokers, the process is more tailored, with our Customer Success Team working closely to set up the platform to meet specific needs. They provide a hands-on demo using your own documents and data, ensuring you understand the system in a real-world context. Once the setup is complete, you can start filing shipments immediately, optimizing workflows and improving efficiency from the start.
How long does it take to implement XEMI for my business?
Basic setup takes just a few minutes, and a simple hands-on demo will have you operational on the same day. If ERP integration is required, the process typically takes 1 to 15 days, depending on the complexity.
Does XEMI provide training for new users?
Yes, a dedicated Customer Success Team ensures comprehensive training for new users to get them started with ease.
Security and Compliance
How secure is my data with XEMI?
XEMI is hosted on AWS Cloud, a globally recognized platform known for its robust security standards.
Is XEMI compliant with global trade regulations?
Yes, XEMI complies with international trade laws and customs regulations, ensuring seamless operations across borders.
Pricing and Additional Services
What are the subscription plans for XEMI?
Flexible pricing plans are available based on business needs. Contact our sales team for customized solutions.
Are there additional costs for premium features?
Certain advanced features may incur additional costs. Details can be discussed with our support team.
Troubleshooting and Support
What should I do if a shipment isn’t tracked properly?
Contact our support team or use the dedicated WhatsApp group created at the time of onboarding for quick assistance.
Are there additional costs for premium features?
Certain advanced features may incur additional costs. Details can be discussed with our support team.
Success Stories
Are there examples of companies that have benefited from XEMI?
Yes, several companies across different industries have experienced significant benefits after implementing XEMI. A global logistics company successfully reduced customs clearance processing time by 70%, enabling faster shipments and improved client satisfaction. An e-commerce retailer leveraged XEMI to ensure compliance with international trade regulations while seamlessly scaling operations across multiple countries, reducing delays and avoiding costly penalties. Similarly, a manufacturing firm minimized documentation errors, leading to a 40% reduction in operational costs by streamlining processes and eliminating inefficiencies.
Can I speak to existing XEMI customers?
Yes, our team can arrange references with your permission to hear about real-world results directly from our customers.